Refund policy

HumbleGlow Collections — Store Policies 

 

1. Refund & Return Policy

Because all HumbleGlow products are handcrafted, personal-care items, we cannot accept returns on opened or used products for hygiene and safety reasons.

However, we want you to have the best experience with us.

Returns are accepted only if:

  • The item arrived damaged,

  • The item arrived incorrect (wrong product), or

  • The item arrived defective (broken, leaking, severely cracked).

To request a return or exchange, email shop@HumbleGlowCollections.com within 7 days of delivery with:

  • Your order number

  • Photo of the issue

  • A brief description of what happened

Once approved, you may be offered:

  • A replacement, or

  • Store credit, or

  • A refund (depending on the issue)

Opened or used products cannot be returned or refunded under any circumstance.

2. Restocking Fee Policy

For eligible unopened returns (wrong item ordered, changed mind, etc.):

A 25% restocking fee applies to cover:

  • Product sanitation disposal

  • Packaging waste

  • Labor time

  • Inventory repackaging

Shipping costs are non-refundable.

Return shipping is the customer’s responsibility unless the error was ours.

 

3. Cancellation Policy

Orders may be canceled within 2 hours of purchase.

After this timeframe, your order may have already entered production or packing and can no longer be canceled.

 

4. Shipping Policy (USA & Canada)

HumbleGlow ships nationwide within the United States and to Canada.

Shipping rates and delivery times vary based on location and the shipping option chosen at checkout.

All orders ship within 3–5 business days unless stated otherwise.

You will receive:

  • A shipping confirmation email

  • A tracking number (via USPS or UPS)

Lost Packages

Once a package is marked Delivered, HumbleGlow cannot replace or refund lost or stolen packages.

Please contact the carrier directly for delivery investigations.

International Shipments (Canada)

Orders may take longer due to customs processing.

Any duties, taxes, or import fees are the responsibility of the customer.

 

5. Exchange Policy

Exchanges are accepted only for:

  • Damaged items

  • Incorrect items

Because skincare is personal and hygiene-sensitive, we cannot exchange products due to scent preference or individual skin results.

 

6. Skin Sensitivity Notice

All products are handcrafted using premium organic oils, butters, botanicals, and active ingredients.

Please perform a patch test before full use.

HumbleGlow Collections is not liable for any allergic reactions or skin sensitivities.

 

7. Privacy Policy

We do not sell or share personal information.

Your data is used only to:

  • Process and fulfill orders

  • Communicate updates

  • Improve your shopping experience

All payments are encrypted and securely processed through Shopify.

 

8. Terms of Service

By placing an order with HumbleGlow Collections™, you agree to:

  • Provide accurate shipping information

  • Review product ingredients prior to use

  • Understand that handmade items may vary in color, shape, and weight

  • Acknowledge that all opened products are final sale and non-returnable